Liquidation FAQ
Answers to common questions about our liquidation pallets, truckloads, delivery, pickup and policies.
What is a liquidation pallet?
A liquidation pallet is a bulk lot of customer-returned, overstock or shelf-pull merchandise sold at a steep discount off retail. Each pallet holds dozens to hundreds of items — electronics, appliances, tools, home goods and more — priced for resale, so retailers, online sellers and bargain hunters can buy in volume and save.
What does "manifested" mean?
A manifested pallet or truckload comes with a detailed manifest — a line-by-line list of every product inside, with retail MSRP and condition — so you know exactly what you are buying before you commit. Manifested lots take the guesswork out of liquidation buying.
What is the difference between a pallet and a truckload?
A pallet is a single unit of liquidation merchandise containing dozens to hundreds of items. A truckload is a full truck of multiple pallets, sold at the lowest per-unit cost — ideal for resellers, exporters and retailers who move large volumes.
Do you deliver, or is it pickup only?
Both. You are welcome to pick up your pallet or truckload from our Scarborough (Toronto) warehouse, and we can also arrange delivery for a quote based on your destination and order size. If you prefer, you can book your own courier or freight carrier and we will have everything packaged and ready for collection.
How does warehouse pickup work?
Once you have chosen your pallet or lot, contact us to book a pickup time. Our warehouse is at Unit 3, 120 Finchdene Square, Scarborough, ON. You are welcome to inspect your items at pickup, and our team will help you load.
Where is your liquidation warehouse located?
We are at Unit 3, 120 Finchdene Square, Scarborough, Ontario M1X 1A9 — serving Toronto, the GTA, and buyers across Ontario and Canada.
What is your return policy?
All sales are final — no returns, refunds or exchanges — because liquidation lots are sold AS-IS. The one exception is refurbished items, which carry a 30-day repair-or-replace warranty. Every lot’s condition is stated up front so you know exactly what you are buying.
Why don’t you offer online checkout?
By design, we do not take online card payments. Instead we use cash, e-transfer, cheque or wire transfer, so you can inspect your purchase and confirm everything before paying — a more secure, transparent process for high-value bulk orders.
Are your items new, refurbished or used?
We carry a mix of brand-new, refurbished, customer-return, salvage and mixed-condition lots. Every listing states its condition clearly — new items are in original packaging, refurbished items are tested and certified, and returns and salvage are inspected and priced accordingly.
What payment methods do you accept?
We accept cash, e-transfer, cheque and wire transfer. Cash and e-transfer are most common for individual buyers; wire transfer is typical for larger B2B and truckload orders.
How can I contact your team?
Call or text (647) 901-7565, email contact@theliquidation.group, or visit the warehouse during business hours (Mon–Sat, 10am–6pm; closed Sunday). We are happy to answer questions about lots, manifests, pickup, delivery or payment.
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